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Reservations: | Truckee, CA

Donner Lake Village Guests Safety Plans and Protocols Safety for our guests, owners and staff is our top priority.

 

Below is detail information for Donner Lake Village Safety Plans and Protocols for Guest, Owners and Staff.
 

Acknowledgement
Upon your arrival at Donner Lake Village You will be asked to read and sign
an Acknowledgement/Liability Release letter asking questions about your health and recent contacts

  • We ask that all Guests and Owners wear masks while in the hotel in common areas.
  • Are you currently experiencing, or recently experienced, any acute respiratory illness symptoms such as fever, cough, or shortness of breath?
  • Have you been in close contact with any persons who has been confirmed positive for COVID-19?
  • Have you been in close contact with any persons who have traveled and are also exhibiting acute respiratory illness symptoms?

If "Yes "is your answer to any of these questions or you do not sign the Acknowledgement, you will not be able to check into Donner Lake Village.

 

Quick Information for your Stay

  • We ask that all Guests and Owners wear masks while in the hotel in common areas.
  • Sanitizing Stations are located throughout the hotel.
  • Disposable masks are available at the Front Desk.
  • All mid-stay housekeeping services are discontinued. Only departure cleans are available.
  • Maintenance staff will only enter occupied rooms in case of an emergency.
  • Outdoor BBQs are open. Signage is placed to remind everyone to practice social distancing.
  • Donner Lake Village Lakefront Courtyard is open. Signage is placed to remind everyone to practice social distancing
  • The Fireside Lounge area is open for guest and owner use, all other indoor gathering spaces are closed

 

Common Area Plans at Donner Lake Village
Social distancing notifications, face coverings and signage

Front Desk

  • All Donner Lake Village Check-in are remote with KABA Keys codes for each room to easily minimize contact with the Front Desk. Guests can check out remotely by calling the front desk before leaving their room
  • Front Desk Staff are required to wear facial coverings at the Front Desk. There is currently no Federal, State or local requirement that face masks be worn. Granite Peak Management recommends that all individuals on site at Donner Lake Village wear masks when in common areas and withing 6' of other parties outside
  • Reusable/Washable masks have been distributed to every employee and disposable masks are available upon request. Disposable gloves are available and required for package handling and any agent/guest interaction with a non-sanitized surface.
  • Floor spacing guidelines are in place to visually guide social distancing while in line or waiting at the front Desk.
  • Credit card readers have been adjusted to be guest facing and accessible for the guest to swipe their card directly.
  • Agents will ask guests to confirm the Credit Card on file as the one they would like to keep on record to minimize credit card transactions.
  • Sanitized pens are provided at check-in, dropped in a "used" pen container, sanitized, and returned to service the next morning.
  • Counters and surfaces are disinfected on an hourly basis with CDC/EPA List-N certified to kill COVID-19 chemicals.

 

Detail Areas and Sanitizing Station Locations
Marked Entrances and Exits

  • Donner Lake Village front desk doors are propped open during office hours to encourage contactless entrance.
  • Signs are posted advising guests to give the person in the doorway time to clear it before walking through.
  • Signs are posted advising guests to practice social distancing and limit stairwell occupancy to one party at a time.
Gathering Sitting Zones
  • Hand Sanitizer stations are placed at each of the common are sitting zones.

 

Common Area Cleaning Programs
Common Areas are cleaned between 7am - 10pm daily.

  • High Touch areas such as doorknobs, bars, handles, are sanitized hourly using CDC/EPA List-N certified disinfectant.
  • Stairwell railing and door handles are sanitized regularly.
  • Fireside Lounge Furniture is cleaned and disinfected regularly with the last cleaning at 4:00pm

 

Common Area Amenities

  • Outdoor BBQs are open. Signage is placed to remind everyone to practice social distancing.
  • Donner Lake Village Lakefront Courtyard is open. Signage is placed to remind everyone to practice social distancing


a. The Fireside Lounge is open - Signage and rules are in-place to remind everyone to practice social distancing.

 

In Room Cleaning and Maintenance
Housekeeping

  • All mid-stay housekeeping services are discontinued. Only departure cleans are available. No housekeeper will enter a unit until 24-hours after guests have departed.
  • In room items- All paper products in room are converted to single-use: toilet paper, paper towels, facial tissue will all be removed after every guest checkout regardless of usage level.
  • Magazines, note pads, pens, directories are all removed from units.
  • Industry wide guidelines suggest the removal of non-washable items from rooms much possible. This includes throw pillows, sashes, bed runners, decorative bedspreads, etc. These items will be removed.
  • A quarantine/natural sanitizing program is being researched to reduce paper waste and lower cost as more data emerges on COVID-19 virus lifespan on paper product surfaces.
Maintenance
  • Maintenance staff will only enter occupied rooms in case of an emergency.
  • Maintenance staff will wear masks and other PPE as needed to get the job done.
  • If the item is not critical to safety or health, maintenance will repair after the guest departs.
  • If the item is critical to health or safety, we will either move the guest to a different room or ask them to depart the room while our staff works to repair/replace the issue. The repair will be done with staff following all safety protocols and using N95 masks and eye protection.

 

Employee Safety and Training Plans
Employee PPE

  • Employees are required to wear facemasks in all public spaces.
  • Every GPM employee has been provided with a reusable cloth face mask. Replacements are available upon request at no cost. Disposable facemasks are available upon request.
  • Hand sanitizer, alcohol-based wipes, cleaning solutions and paper towels are, available at the Front Desk office and Housekeeping office.
  • Disposable Latex and Nitrile gloves available in all sizes for use in multiple departments, specifically Front Desk and Housekeeping.

 

Employee Physical Distancing

  • All in-person meetings are limited. Meetings are held via conference call or when necessary with appropriate physical distancing.
  • Employees will not share the use of co-workers' tools, equipment, phones, computers and desks. If an item must be shared, alcohol-based wipes or paper towels and spray cleaner will be used to clean before and after use.
  • Employee Shifts are staggered for as little overlap as possible.

 

Employee Training Program
Granite Peak Management new policies are integrated into department specific training plans including employee protocols and checklist for sanitation, guest and employee interactions and what actions to take if a coworker, guest, or themselves develop COVID-19 symptoms.

  • Each department has new sanitation protocols, employee training plan and safety plan review for each job and COVID-19 specific job duties.
  • The Front Desk has new rewritten operational AM and PM checklists to incorporate new sanitation procedures and COVID-19 policies. Plans include specific policies to follow when receiving physical articles from vendors, guests and owner as well as actions to take if COVID-19 is suspected.

 

Housekeeping Specific Training

  • Supervisors and housekeepers are trained on new sanitation chemicals and procedures for in room and common area cleaning including focus on high-touch points (doorknobs, remotes, common areas, stair rails, etc.).

 

Maintenance Specific Training

  • Training includes best practices to avoid exposure for repairs and maintenance

 

Vendors, Mail and Deliveries

  • Signage and spacing markings will direct vendors and customers to the appropriate locations and ensure physical distancing. Staff will require vendors to follow current recommendations.
  • All vendors will be screened at the point of address. If the vendors answers "yes" to any of the following questions for symptoms of the last two weeks, he/she should not be permitted access to the location:
  • Have you been confirmed positive for COVID-19?
  • Are you currently experiencing, or recently experienced, any acute respiratory illness symptoms such as fever, cough, or shortness of breath?
  • Have you been in close contact with any persons who has been confirmed positive forCOVID-19?
  • Have you been in close contact with any persons who have traveled and are also exhibiting acute respiratory illness symptoms?
  • After a delivery is received or mail is distributed, staff will dispose of gloves and wash or sanitize their hands.

 

IMPORTANT NOTE: These plans and sources are being updated continuously. Granite Peak Management staff is monitoring many different resources and will update this plan whenever it is appropriate. These plans have been developed using various industry sources, including:

  • Cal-OSHA COVID-19 Industry Guidance - Hotels and Lodging
  • Cal-OSHA COVID-19 General Checklist for Hotel and Lodging Employers
  • Guest Supply Hotel Re-Opening Checklist
  • CHLA COVID-19 Clean and Safe Guidance for the Hotel Industry
  • CHLA COVID-19 Clean and Safe Checklist
  • County of Los Angeles Dept. of Public Health Protocols for Reopening of Swimming Pools in Shared Residential Facilities